At a fundamental level, exceptional client service requires being attentive to the needs of each client and partnering effectively to achieve a shared goal. In the complex system of workers’ compensation, open communication and understanding the client’s priorities and challenges in each situation is paramount to ensuring a successful outcome.
My approach to client matters and problem solving is focused on achieving the “big picture” objectives of employers and insurers, while being mindful as to the details of each matter specifically. Arriving at the answer efficiently, while maintaining quality, is a priority in my work.
For each workers’ compensation claim, my role is to assess what has already happened, anticipate what may happen, and advise as to the best path going forward. By closely examining the details of each issue or claim, while keeping the “big picture” objectives in mind, my client and I can move forward with confidence toward a positive resolution.